Customer Experience Improvements

Video and broadband services are provided with the expectation of reliability and availability. When services do not work as desired, customers expect efficient and accurate resolution. Customers that have excellent customer experiences are more loyal, more likely to recommend the service provider, and more likely to purchase additional products and services. A focused customer experience programme will dramatically improve end user satisfaction and reduce churn, while increasing operational efficiency and employee morale. Mavsotech has hands-on experience using telemetry data and listening tools to understand, anticipate, and respond to issues. We leverage innovative approaches such as AI and machine learning to scale and deliver more effective customer experiences.